Shipping policy
For custom kits, please allow 2-3 business days processing time as these are very labor intensive and crafted only for you.
Orders are shipped on business days only (Monday-Friday). We are not responsible for refunding the cost of shipping due to postal service delays.
| United States | 5-10 business days |
| Australia | 5-14 business days |
| Canada | 5-10 business days |
| United Kingdom | 5-10 business days |
| Finland, Sweden, Norway | 5-10 business days |
| France, Netherlands | 5-10 business days |
| Rest of the World | 5-14 business days |
PLEASE NOTE
* Customized products need more 3-5 business days to be processed.
* After your payment is authorized and verified, it can still take up to two business days to process your order in our warehouses.
* Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.
* Process time and shipping time may be longer due to any holiday.
Shipping FAQ
What shipping provider do you use?
You can expect to receive your package(s) through your local carrier (USPS or FedEx if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
Why is my tracking info not updating?Nothing to worry about, this is perfectly normal! When your order is in transit and moving between countries, tracking will be very slow to update (the package(s) are on shipping containers in the middle of the ocean).
Contact Info:
Trade name: Paintly
Phone number: 7162028717
Email: info@paintlyshop.com
Address: 10 Hadco Rd, Wilmington DE 19804, United States.